Support

We're a small studio, so your message reaches the people who wrote the app. Write in English or Chinese — both are fine.

App support: support@stylecraft.app
General enquiries: hello@stylecraft.app
Privacy questions: privacy@stylecraft.app
Response time: Usually within two business days.

Reporting a problem

A bug report is much easier to act on with a few details attached. If you can, tell us:

Your phone model and Android version
The app version, shown at the bottom of the app's settings screen
What you did, what you expected, and what happened instead
A screenshot, if the problem is something you can see

Please don't send us the document you were scanning unless it is something you're comfortable sharing. We can almost always diagnose a problem from a description, and we would rather not receive your private paperwork.

Common questions

Does Printly need an internet connection?

No. It has no internet permission at all and every feature works in airplane mode. See the privacy policy for details.

Where did my exported PDF go?

Exported files go where you chose to save them — normally your Downloads folder, visible in the Files app on your phone. If you shared it straight to another app instead, look in that app.

My scan came out grey or patchy. What went wrong?

Usually lighting. Lay the page flat, avoid casting your own shadow across it, and try to keep the whole page inside the frame. If a page still won't come out clean, switch the colour mode to greyscale, which is more forgiving of uneven paper and coloured backgrounds.

Can I print to my printer?

Printly uses Android's built-in printing system, so it can reach any printer your phone already knows about — including printers added through a manufacturer's print service plugin. If your printer doesn't appear, add it in Android's own print settings first.

How do I delete my data?

There is no account and nothing stored on our side. Instructions for clearing everything from your device are on the data deletion page.

Is Printly free?

Yes. There is no subscription and there are no in-app purchases.